I am a big fan of Greg Mortenson and his work in central Asia that is chronicled in Three Cups of Tea. For those who have not yet read this fascinating book, the tiltle comes from a Balti saying explaining the process of moving from stranger, to friend, to family. It is the secret for getting things done. As Mortenson moves throughout the region, mobilizing rural communities to build schools for both boys and girls, he learns from those he has gone to serve. The book is a testimony of what one person can achieve when there is passion, humility, courage, determination--and teamwork.

Although I found Greg's first book fascinating, I am even more taken by his latest book, Stones Into Schools.  Here he works in Afghanistan, where his work is more dangerous and the location more remote. In this book, he reflects one of the most important lessons he has learned along his journey:

     Of the many lessons that that old man imparted to me, this was perhaps the greatest. It underscores the importance of taking the time to build relationships, while simultaneously affirming the basic truth that in order to get things done in this part of the world, it is essential to listen with humility to what others have to say. The solution to every problem, Haji Ali firmly believed, begins with drinking tea. And so it has proven. (Stones into Schools, Kindle locations 379-86)

The power of listening and of building relationships is fundament to Mortenson's work. He learns that in tribal areas, although skill and courage are important, relationships are the key to success. In my experience, that's true not only in tribal societies but in 21st century business as well. If we could only spend a little more time listening and building relationships, perhaps work would be a little easier and more rewarding.